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Return/Exchange/Repair Policies

Items purchased on TCLB.COM may be returned for refund minus our shipping cost and any manufacturer restocking fees within 7 days of receipt (see Warranty for information on defective items) or may be exchanged for size or a different item of equal or greater value within 7 days with no restocking fee under the following conditions:

1: Item is in 100% new and unused condition with tags still attached and with all original packaging. Final determination on condition is made by TCLB.

2: Item was purchased at regular price.

3: Customer must submit a repair/return ticket after which a Return Authorization Number (R/A) and instructions will be issued by e-mail. The R/A number must be written clearly on the outside of packaging or package will be refused and returned to sender. The customer is responsible for all return shipping charges.

 

IMPORTANT: Please be sure to use our sizing charts when choosing your size. If you have any questions on sizing, please contact us before ordering.

IMPORTANT: Please review your complete order carefully before making payment. Incorrectly placed orders may be exchanged (if the correct item is available, a store credit only will be issued if not), exchange will be shipped upon return of original item and payment for shipping of replacment item is made (both at buyer's expense).

Sale, Closeout and Consignment category and eBay/other auction site items are sold AS IS-FINAL SALE, NO REFUND, NO RETURN, NO EXCHANGE.

TCLB website sale discounts do not apply to eBay or other auction site's Auction Style or Buy It Now sales

In the event an ordered item has be discontinued, your full purchase price will be refunded.

In the event an item is out of stock from the manufacturer, we will try to get a firm date the item will be back in stock. If the wait time is not of a reasonable length, you will have the option of waiting or a full refund.

If you have any questions, please contact us before you make your purchase.

Warranty

All regular priced stock items purchased on TCLB.COM carry a 30 day from reciept of item warranty against manufacturer defects. Item repair or replacement is at the discretion of the manufacturer. In the event of a defective item, customer must submit a repair/return ticket after which a Return Authorization Number (R/A) and instructions will be issued by e-mail and a call tag (return shipping) sent. The R/A number must be written clearly on the outside of packaging or package will be refused and returned to sender. TCLB pays all shipping charges for warranty repairs.

Non Warranty Repairs

Non warranty repairs by the manufacturer requests (if repair service is available) can be made at anytime by submitting a repair request and shipping the item to TCLB.COM. Price of repairs and return shipping will vary. We will attempt in advance of your shipping to have a price for the repair.

Changes to this policy may be made at anytime and without notice.