Returns

Items purchased on TCLB.COM are sold FINAL SALE. NO REFUND, NO RETURN
(See Warranty for information on defective items)
Items can be exchanged for size within 30 days under the following conditions:
(Cafe Press items are subject to their shipping and return policies)

1: Item is in 100% new and unused condition with
tags still attached and all original packaging. Final
determination on condition is made by TCLB.

2: Item was purchased at regular price.
(Items purchased at 20% off thru January 3rd
may be exchanged for size only through 1/29/10)

3: Customer must e-mail for a Return Authorization Number (R/A)
on any exchange request. R/A number must be
written clearly on the outside of packaging or package will
be refused and returned to sender.

IMPORTANT: Be sure to use our sizing guide when choosing your size.
If you have any questions on sizing, make sure to e-mail us before ordering.

Sale and discounted closeout items are

AS IS-FINAL SALE, NO REFUND,
NO RETURN, NO EXCHANGE.

In the event an ordered item has be discontinued,
your full purchase price will be refunded.

In the event an item is out of stock from the manufacturer, we will try to get a firm
date the item will be back in stock. If the wait time is not of a reasonable length,
you will have the option of waiting or a full refund.

If you have any questions, feel free
to e-mail us before you make your purchase.

Warranty

All regular stock items purchased on TCLB.COM carry a 30 day warranty
against manufacturer defects. Item repair or replacement is at the discretion
of the manufacturer. In the event of a defective item, we will issue an
R/A number and send a return shipping tag. E-mail for details.

Non Warranty Repairs

Non warranty repairs by the manufacturer can be made at anytime by requesting
an R/A number and shipping the item to TCLB.COM. Price of repairs and return
shipping will vary.We will attempt in advance of your shipping to have a price for the repair.

Shipping

Shipping to your location is done via UPS, Fed Ex or USPS.
Shipping to P.O. Boxes will be via USPS.

TCLB will pay replacement shipping on defective new items only.
In the case of exchange for size, the buyer
is responsible for shipping charges back to us.

Privacy

Twin Cities Leather & Boot Co. respects your
privacy. Your information will never be disclosed
to anyone other than Law Enforcement officials if
required by law.

All transactions are conducted through Paypal,
a secure payment system. Click the above Paypal link
for more information on their service.

Note: Paypal payments that are from unregistered
or unconfirmed accounts, may be held until the funds
are deposited into our account, usually 2-4 days.

TCLB will never contact you unsolicited by phone or
e-mail. Our only contact with you will be as a
reply to your inquiry. We dislike phone solicitation
and Spam (the e-mail kind only) as much as you!

Any questions about our policies can be addressed
by e-mail here.

Policy is subject to change at any time.